Effective Date: 5/25/2026
Welcome to Start ASL. These Terms and Conditions (“Terms”) govern your use of the website located at https://startasl.com and all related services, courses, and content provided by Start ASL (“we,” “us,” or “our”).
By accessing our website, enrolling in our courses, or purchasing any product or service from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Use of the Website
You agree to use this website only for lawful purposes.
You agree not to:
• use the website in violation of any laws or regulations
• attempt to gain unauthorized access to systems or accounts
• interfere with the operation or security of the website
• distribute course materials without permission
• share access to courses with unauthorized individuals
We reserve the right to suspend or terminate access for users who violate these Terms.
2. Intellectual Property
All content provided on this website and within our courses is the property of Start ASL and is protected by copyright and intellectual property laws.
This includes but is not limited to:
• videos
• lessons
• quizzes
• curriculum materials
• graphics and text
• downloadable resources
Purchasing or enrolling in a course provides a limited, non-transferable license for personal educational or Single Teacher Classroom use only.
You may not reproduce or distribute, in any form, any of our content on this website nor any of the content in our information products without our written permission. This includes educational uses. Each unit purchased equals the number of individuals who can use the products from this one purchase. Please purchase one of our bulk options for distribution.
3. Accounts
To access certain features of our courses, you may be required to create an account.
You agree to:
• provide accurate information when creating your account
• maintain the confidentiality of your login credentials
• accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Payments and Billing
Course prices are listed on our website and may change at any time.
Payments are processed through third-party payment providers.
By making a purchase, you agree to the terms of the payment provider.
Access to digital course materials is typically provided immediately after purchase.
5. Refund Policy (30 Days)
We offer a 30-day refund policy for eligible purchases made directly from startasl.com.
If you are not satisfied with your course purchase, you may request a refund within 30 days of the original purchase date.
To request a refund, please contact us at https://support.startasl.com.
Refund eligibility requirements:
• requests must be submitted within 30 days of purchase
• refunds apply only to purchases made directly through our website
• excessive course completion or abuse of the refund policy may result in denial of the request
Refunds will be issued to the original payment method when possible.
Subscription payments already processed may not be refundable once the billing cycle has begun.
We reserve the right to deny refund requests that appear fraudulent or abusive.
Chargebacks or payment disputes should not be initiated without first contacting Start ASL to request assistance or a refund according to the stated refund policy.
6. Course Access
Access to courses depends on the product purchased and may include:
• 5-year access
• annual access
• monthly subscription access
• limited trial access
• school or group licenses
Specific access terms are described below.
7. Product-Specific Terms
Self-Study Online Courses
Self-Study courses provide independent access to course materials.
These courses may include:
• video lessons
• quizzes
• practice activities
• downloadable resources
Self-Study courses do not include instructor grading or individualized feedback unless otherwise stated.
5-Year Access (Self-Study)
The Self-Study 5-Year Access option provides access to the purchased course(s) for five (5) years from the date of purchase. Access will automatically expire at the end of this period unless renewed or repurchased.
Access is granted to a single user and may not be shared or transferred. Course content and platform features may be updated or changed during the access period. Continued access beyond the 5-year term is not guaranteed.
Our payment plan option (if available) starts with one low upfront payment and spreads the rest over time. You’ll receive full access as soon as you enroll. If a payment is missed or the plan is canceled, access to the course(s) will be removed.
Guided Online Courses
Guided courses include additional instructional support.
These features may include:
• instructor feedback on assignments
• manual grading
• live practice sessions
• additional assignments
• completion verification
Instructor feedback is provided within reasonable timeframes but is not guaranteed to be immediate.
We may limit the number of assignments eligible for instructor review.
Free Trial Courses
We may offer free trial access to selected course materials.
Trial access:
• may provide limited course content
• may expire after a specified time period
• may not include quizzes or instructor feedback
Progress completed in a trial course may not transfer to the full course.
School and Group Licenses
Schools or organizations may purchase licenses for multiple students.
Group licenses:
• must only be used by authorized users
• may not be resold or redistributed
• may be limited to a specific number of students
Additional terms may apply to institutional purchases.
Downloadable Products
These terms apply to all of our downloadable products including, but not limited to: Offline Course, Teacher’s Curriculum, and Don’t Just “Sign”… Communicate! Student Guide e-books.
The following terms apply to all downloadable products unless otherwise specified on the product page.
Digital Delivery
Downloadable products are delivered electronically.
After completing your purchase, you will receive access to download the purchased files.
Because downloadable products are delivered immediately, customers are responsible for ensuring they have the ability to download and store the files after purchase.
Personal Use License
Unless otherwise specified, downloadable products are sold under a personal use license.
This means the purchaser may:
• download the files for personal educational use
• print copies for their own use
• store the files on their personal devices
The purchaser may not:
• share the files with others
• distribute copies of the files
• upload the files to websites or file-sharing services
• sell or redistribute the materials
Teacher and Classroom Use
Some downloadable products may be purchased with a teacher or classroom license.
If a teacher license is included, the purchaser may:
• print copies for students within their own classroom
• use the materials for instruction with their own students
Teacher licenses do not allow distribution to other teachers, schools, or institutions unless additional licenses are purchased.
Teacher’s Curriculum & Classroom Use
Use of the Start ASL Teacher Curriculum requires an active annual subscription for each teacher using the materials. Subscriptions are licensed per teacher and may not be shared, transferred, or used by multiple instructors, even within the same school or organization.
Teachers may use the curriculum within their own classroom and provide students with access through the official Start ASL Student Access Details included with the subscription. However, curriculum materials may not be uploaded, posted online, or distributed in any form outside of permitted classroom use.
The “Don’t Just Sign… Communicate!” books can only be distributed to the number of students included in a classroom license. Otherwise, students must purchase their own copies here: http://books.startasl.com
Violation of these terms may result in suspension of access or additional licensing requirements.
School and Institutional Use
Schools, districts, and organizations wishing to use downloadable materials across multiple classrooms or instructors must purchase the appropriate number of licenses.
Institutional purchases may require separate licensing agreements.
Materials may not be shared across multiple instructors or classrooms without proper licensing.
Copyright Protection
All downloadable products are protected by copyright.
You may not:
• reproduce the materials for resale
• upload materials to public websites
• distribute materials through file sharing platforms
• modify and redistribute the materials
Unauthorized distribution of downloadable materials may result in legal action.
No Resale or Redistribution
Downloadable products may not be resold, redistributed, or used as part of another commercial product or service without prior written permission from Start ASL.
File Access and Storage
Customers are responsible for downloading and storing purchased files.
While we may allow access to downloads for a limited time, we do not guarantee permanent file hosting.
We recommend saving your files in a secure location after purchase.
Updates to Downloadable Products
In some cases, updated versions of downloadable materials may be released.
Customers who previously purchased the product may or may not receive updated versions depending on the product terms.
The Start ASL Tutoring Program
After you have scheduled your session, you will receive an email confirming your appointment.
Refunds are subject to the discretion of your Tutor. You can reschedule your tutoring session up to 24 hours in advance by contacting the tutor’s email address provided in your order receipt. Your Tutor’s time is valuable, and so is yours. If you’re late for your appointment, you lose that time. If you don’t show, you will still be charged in full. In turn, your Tutor will honor your appointments and be on time as well.
Disclaimer: ASL Tutors listed on this page are considered third party entities and are not employees or contractors of Start ASL. Scheduling and payments are handled directly with each Tutor. Start ASL has no control over, and are not responsible for, your interactions (online or in person) with any third parties even if introduced via this site. Any transactions agreed upon between you and such third parties are agreements between you and the applicable third party, and we are not party to any such transactions or agreements unless otherwise expressly stated. You are solely responsible for your interactions with any third parties. Under no circumstance shall we be responsible for any loss or damage, including personal injury or death, resulting from use of the site, content, or from the conduct of any users of the site or other third parties.
8. Purchase Authorization and Digital Delivery
By completing a purchase on this website, you acknowledge that you are purchasing digital educational content that is delivered electronically and that access to the product may begin immediately after purchase.
By completing your purchase, you agree to the Start ASL Terms and Conditions and Refund Policy, including the 30-day refund policy described above.
You also acknowledge that chargebacks or payment disputes should not be initiated without first contacting Start ASL to request assistance or a refund according to the stated refund policy.
9. Course Completion and Certificates
Students who complete required coursework may receive a Certificate of Completion.
Certificates verify that a student completed the course requirements but do not represent accredited academic credit.
Acceptance of course completion for academic credit is determined by the receiving school or institution.
Also view our Course Completion & Credit Verification Policy.
10. Homeschool and School Use
Start ASL courses may be used by homeschool families or schools as part of a language curriculum.
Parents, educators, or institutions are responsible for determining how courses apply to their educational requirements.
Start ASL does not grant academic credit or guarantee acceptance of coursework by any school or institution.
Additional Terms Applicable to Schools:
11. Acceptable Use and Account Sharing
Unless purchased as part of a school or group license, course access is intended for one individual user per account.
You may not:
• share login credentials
• allow others to access the course through your account
• distribute course videos or materials
Violation of these rules may result in suspension or termination of access.
12. Course Updates
We may update course materials periodically to improve content.
Students with active access may receive updated course materials when available.
Course updates may modify lessons, quizzes, or assignments.
13. Technical Requirements
To access our courses, students must have:
• internet access
• a modern web browser
• a device capable of streaming video
We are not responsible for issues caused by incompatible devices or internet connections.
14. Third-Party Services
Our website may use third-party services such as:
• learning platforms
• payment processors
• email services
We are not responsible for the policies or practices of these third-party providers.
15. Disclaimer of Educational Outcomes
Our courses are designed to teach American Sign Language skills and knowledge.
However, we do not guarantee:
• fluency in ASL
• specific learning outcomes
• acceptance of coursework for academic credit
Learning outcomes vary depending on student effort and participation.
16. Limitation of Liability
To the maximum extent permitted by law, Start ASL shall not be liable for any indirect or consequential damages resulting from:
• use of the website
• participation in courses
• inability to access services
Our total liability shall not exceed the amount paid for the product or service in question.
17. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised effective date.
Continued use of the website after updates constitutes acceptance of the revised Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Start ASL operates, without regard to conflict of law principles.
19. Contact Information
If you have any questions about these Terms, please contact us at: https://support.startasl.com.